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Credit Card Department:
All credit card statements printed from the mainframe system
can be converted and stored in the DMS. The data can be indexed
by any alphanumeric item, such as account number, cardholder
name, statement amount etc., enabling data stored on the DMS
to be instantly and easily available to the financial institution’s
customer service department. They can quickly find the credit
card statement in question, answer cardholder questions on the
spot, and if necessary print it out, fax or e-mail it to cardholders
the same time. This increases quality of customer service and
productivity considerably. Huge amount of data are compressed
and stored on On-line, Near-Line or Off-line based on document
aging procedure. |
Evolution of DMS
Credit Card